12705 22nd Ave（20-49 127th St）
College Point NY 11356
Simon Ge (+1)3475320349
Exchange Policy
At WULCEA Graphene Heat, we strive to provide high-quality graphene heating products to our valued customers. We understand that sometimes circumstances may arise requiring an exchange of purchased items. This policy outlines the steps to facilitate the exchange process, the applicable scenarios, and the contact information for your convenience.
Exchange Process:
- Contact Us:
- To initiate an exchange, please send an email to grapheneheat@wulcea.com with the subject line "Exchange Request - [Your Order Number]."
- Clearly state the reason for the exchange and provide details of the item you wish to exchange.
- Approval:
- Our customer service team will review your request and notify you of its approval or denial within [X] business days.
- Approved exchanges will receive a Return Merchandise Authorization (RMA) number.
- Packaging:
- Pack the item securely in its original packaging, including all accessories, manuals, and any promotional items.
- Include Documentation:
- Include a copy of the original invoice and the issued RMA number with the package.
- Shipping:
- Ship the package to our exchange address:
- Notification:
- Notify us of the shipment by replying to the approval email with the tracking number.
- Inspection and Processing:
- Upon receiving the returned item, our team will inspect it to ensure eligibility for exchange.
- Once approved, the replacement item will be shipped within [X] business days.
Applicable Scenarios:
- Defects
- Size issues (subject to availability)
- Other reasons deemed valid by our customer service team
Contact Information:
For any exchange-related inquiries, please contact us at grapheneheat@wulcea.com
We appreciate your trust in WULCEA Graphene Heat and are committed to ensuring your satisfaction with our products.
Note: Please refer to our [Terms and Conditions](#) for additional information.